Privacy Policy
Effective Date: July 2026
Travel Light with La respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA).
1. Information We Collect
We may collect personal information including:
- Full name
- Email address
- Telephone number
- Emergency contact details
- Billing information
- Booking information
- Identification or passport details where required
- Medical or dietary information voluntarily provided to assist with your travel arrangements
2. How We Use Your Information
We collect personal information to:
- Process bookings and payments.
- Arrange accommodation, transport, and activities.
- Communicate with you regarding your booking.
- Respond to enquiries.
- Provide customer support.
- Meet legal and regulatory obligations.
- Improve our services.
- Send marketing communications where you have chosen to receive them.
3. Sharing Information
Your information may be shared with trusted third parties only where necessary to deliver your booked services, including:
- Accommodation providers
- Transport operators
- Activity providers
- Payment processors
- Professional advisers
- Government authorities where required by law
We do not sell your personal information.
4. Data Security
We take reasonable technical and organisational measures to protect your personal information against unauthorised access, disclosure, loss, or misuse.
While we strive to protect your information, no internet transmission or electronic storage method can be guaranteed to be completely secure.
5. Marketing Communications
Where permitted by law, we may send promotional emails or newsletters.
You may unsubscribe at any time by using the unsubscribe link in our emails or by contacting us directly.
6. Cookies
Our website may use cookies to improve your browsing experience, analyse website traffic, and remember your preferences.
You can manage or disable cookies through your browser settings.
7. Your Rights
Under POPIA, you have the right to:
- Request access to your personal information.
- Request correction of inaccurate information.
- Request deletion of information where legally permissible.
- Object to certain processing activities.
- Withdraw consent where processing is based on your consent.
Requests may be submitted using the contact details below.
8. Retention of Information
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.
9. Third-Party Websites
Our website may contain links to third-party websites.
Travel Light with La is not responsible for the privacy practices or content of external websites.
10. Changes to this Privacy Policy
We may update this Privacy Policy from time to time.
The latest version will always be available on our website, together with the effective date.
11. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights under POPIA, please contact us using the contact details published on the Travel Light with La website.